Privacy Policy
At Richie Digital Creations, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or use any of our services.
Information We Collect:
Your name, email, phone number, and business details when you contact us or request a service.
Payment information during transactions (secured via trusted payment gateways).
Website analytics like pages visited, device type, location, and session duration.
How We Use This Information:
To provide and deliver our services.
To improve your experience on our website.
To process invoices and payment transactions.
To communicate project updates, support, and promotional offers.
How We Protect Your Data:
We use secure servers and encryption for all payment-related data.
Your data is never sold or shared with third parties for marketing.
For privacy-related questions, email: richiedigitalcreations@gmail.com
Refund Policy
At Richie Digital Creations, we are committed to delivering quality services that meet our clients’ expectations.
Our Refund Guidelines:
Upfront deposits are non-refundable once initial design or development work has started.
Refunds may be considered if no significant work has been done within 5 business days of payment.
If both parties agree to cancel a project before delivery, a partial refund may be arranged based on work already completed.
How to Request a Refund:
Email richiedigitalcreations@gmail.com within 7 days of payment.
Include your service request, date of payment, and reason for the refund.
Terms and Conditions
By using our website or purchasing any of our services, you agree to the terms below.
1. Services Offered:
We provide:
Logo and branding design
Website development
Social media marketing
Other related digital services
2. Payments:
All projects require at least 50% upfront payment before we begin.
Full payment is due before final delivery.
3. Revisions:
We offer 2 free revisions per project.
Additional revisions may attract a small fee.
4. Intellectual Property:
All final files become your property only after full payment is completed.
We reserve the right to display design samples in our portfolio.
5. Timelines:
Project timelines are agreed upon at the start and vary by service.
Delays caused by client inaction (e.g., not submitting content) are not our responsibility.
6. Communication:
All communication must be via official channels:
Phone/WhatsApp: [your business phone number]